9. Payment terms
- The Customer agrees to pay the price quoted by the Service Provider.
- We accept the following payment methods:
- Bank transfer, paid weekly or monthly
- Cheque, posted weekly or monthly - Cheque payments must make payable to the Service Provider.
- If it is not possible to obtain full payment for our services then we can cancel the contract and/or suspend any further bookings to you. This does not affect any other rights we may have.
10. Non Payment
The Service Provider will collect any outstanding monies owed to us. If as a result we have to use a debt collecting agency or county court to secure payment, you agree to pay any debt collecting agency fees, court fees, legal cost, or interest that will occur due to the result of non payment of your outstanding bill.
11. Late payment fee
- Where the Service Provider has agreed to invoice the Customer for payment of fees after the Service has been completed, the Customer agrees to pay in full, all fees due, within 7 days of the invoice date.
- The Customer agrees that if the Service Provider has not received payment in full for the Service within one calendar month of the original invoice date then a late payment fee of 20% applies for the first month. Interest will be charged on the fixed rate of 10% per month on any amount remains outstanding thereafter.
- In addition to the amounts set out above, the Customer agrees to indemnify the Service Provider for all legal costs (on a solicitor and own client or full indemnity basis, whichever is greater) and other expenses incurred by the Service Provider in connection with a demand, action, or other proceeding (including mediation, out of court settlement or any action taken for recovery of debt from the Customer) arising out of a breach of these terms including the failure by the Customer to pay an amount by the due date.
12. Non-appearance
If a Cleaner fails to attend the Premises within 1 hour of the Service Time and does not provide the requested Service,the Service Provider will provide the Customer with either:
- a full refund of payments made by the Customer; or
- offer to reschedule the Service at another time mutually agreed between the Customer and the Service Provider.
13. Complaints
If the Customer is dissatisfied for any reason with the Service provided, it must inform the Service Provider within 24 hours of completion of the Service. The Service Provider strives to achieve 100% customer satisfaction and will endeavour to resolve the problem quickly and efficiently. We will not consider any complaints that are notified after a period of 24 hours. If you are dissatisfied with the work, a Cleaner must be allowed to return and re-do the job at no extra charge.
We will not be held liable for work not completed, or not completed to a good standard, if other people or contractors are present in the property when our Cleaners are working and carrying out the job. Parking charges are applicable if parking arrangements cannot be arranged.
